Contact Us
Questions, comments or feedback?
Here's how to get in touch with us.
Contact Us
markesalesforce@staples.com
+44 208 640 2999
Help Topics
If your question is not listed, we can still help you.
Please call us at +44 208 640 2999 or email us at markesalesforce@staples.com and we"ll do our best to answer your question.
Pricing and Payment
+ Printing Your Receipt
If you would like a printout of your receipt, click on "My Account". From there, you can click on the "Order History" link to view your past orders. Click on the specific order for which you would like a receipt and print this page.
+ How can I check my account balance?
If you would like to check your account balance click on "My Account". From there, you can click "Budget Account Balance" link to view your remaining account balance.
Shipping and Delivery
+ What are normal production and delivery times?
Your order will be processed and shipped once all items are available. Split shipments are not available. All orders will be shipped within 48 hours when all items are available via the shipping method you have selected for orders shipping in the UK and Western Europe. For orders shipping outside the UK and Western Europe, please allow additional time for export document preparation and transit.
+ How do I track my order?
Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.
+ What happens if a product is backordered?
We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. Your order will be processed and shipped once all items are available. Split shipments are not available.
+ What do I do if my order has not arrived?
Call Marke Customer Service at +44 208 640 2999.
+ Can I have my order shipped to multiple addresses?
Yes, simply call us at +44 208 640 2999 or email us at markesalesforce@staples.com when placing your order to specify multiple shipping addresses.
+ Can I ship to an international address?
International shipments are available provided the item is approved to be sent and will clear local customs. For example, apparel items marked as imported are not available for shipment in to Canada or the US. Upon receipt of international orders, we will assess the rules of export and contact you if there are issues with fulfilling your order.
Please note we cannot ship to Russia
International Returns:
Any returns require a return authorization number. Email our Marke Customer Service department at markesalesforce@staples.com for return information.
Orders and Returns
+ Exchange and Return Policy
Your purchases are backed by our 30-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 30 days from the day you receive your order. Our friendly Customer Service Department is available at +44 208 640 2999 between the hours of 9 a.m. and 5:30 p.m. GMT.
+ How do I check the status of my order?
After you place an order and it has been processed for delivery, you"ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
You can also view your Order status and details through your "My Account" portal, in "Order History".
+ What if I need to change my order?
Once the order is placed, call Customer Service at +44 208 640 2999.
+ How can I access my past orders or invoices?
You can access past orders and invoices from the Customer Information page – once you"ve entered your valid customer information, click to access the Order History page.
+ How can I check item availability?
You can find inventory levels on the Product Detail page.
+ When will my refund be received after returning an item
Call Customer Service at +44 208 640 2999 for more information.
+ How can I track my return?
Call Customer Service at +44 208 640 2999 for more information.
+ How do I return an item?
To return an item, simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 30 days of purchase. Contact Customer Service at +44 208 640 2999 for more information.
+ What if my item arrives damaged or defective?
Call Customer Service at +44 208 640 2999 or send a detailed email to markesalesforce@staples.com. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.
+ What is your return policy?
You are able to return an item within 30 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at +44 208 640 2999 for more information.
+ What if I received missing or wrong item(s)?
Call Customer Service at +44 208 640 2999 or send a detailed email to markesalesforce@staples.com.
